Category: Support Notifications

Upgrade Notification to Spam Filtering Services
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Upgrade Notification to Spam Filtering Services

To all valued Barracuda Spam Filtering Clients, In our ongoing efforts to best serve clients, we want to make everyone aware of a recent security upgrade to their service. OVERVIEW In the evening of March 10, 2018 we will be upgrading the Barracuda Spam Filtering services we provide. When the upgrade completes, access to the...

Upgrade Notification to Mail Archiving Service Clients
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Upgrade Notification to Mail Archiving Service Clients

To all valued Mail Archiving Clients, In our ongoing efforts to best serve clients, we are in the process of upgrading the GSWS Mail Archiving service. OVERVIEW Upgrades are to the hardware infrastructure supporting the service. In the upgrade, all mail is preserved and the user experience does not change. Your familiarity with the interface,...

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Locally Hosted Microsoft Exchange Service Interruption

Last evening, one of the internally hosted Microsoft Exchange Server backups did not successfully complete, which caused some performance issues on the network throughout today.At approximately 4:15 PM this afternoon, the server became non-responsive and was taken offline.  Please be aware that we are working on the situation. We apologize for the inconvenience in service...

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Support Notifications – Network Maintenance

Scheduled start date and time: Sunday 7/2/2017 2:00 PM PT Scheduled end date and time: Sunday 7/2/2017 4:59 PM PT System(s) Affected: Select Hosted Web Services Expected Impact: Servers will be taken offline for power maintenance. Connectivity to the servers will be interrupted for up to one hour during the maintenance window. We apologize in advance for the...

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Service Notification regarding DDoS attack on Dyn

As many of you experienced today, there was a large-scale DDoS attack targeted at the Dyn DNS hosting service.  These attacks can also affect other DNS servers ability to properly resolve requests elsewhere on the internet.   GSWS has verified our services are operating at normal service levels.  Should you experience any DNS related issues,...

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Locally Hosted Service Interruption

At approximately 6:04am on 1/9/2016, GSWS facility monitoring teams were alerted to an imbalance in power services being provided from SDG&E, which eventually culminated in a power surge and loss of street power. SDGE emergency teams are expected to replace critical power utility infrastructure located adjacent to the GSWS data center throughout the morning. During...

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Support Notifications – Barracuda Email Archiver Upgrade

On Saturday August 15th we will be performing an upgrade to the Barracuda email archiver. If you use the Microsoft Outlook plug in for searching archived messages in Outlook you will need to download and install the new version. After Sunday the 16th, please go to http://gsws.com/client-resources/recommended-downloads.asp. You will see the download link for the...

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Support Notifications – Network Maintenance

Scheduled start date and time: 2/9/2015 6:00 AM PT Scheduled end date and time: 2/9/2015 9:00 AM PT System(s) Affected: Sites hosted on external server IP 108.59.11.73. Expected Impact: Connectivity to the servers will be interrupted for up to two hours during the maintenance window. We apologize in advance for the inconvenience. Action required: None...

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Locally Hosted Linux Outage

At approximately 1:30 PM on 10/21/14, a corrupted virtual machine image deployment caused a physical server crash in the GSWS hosting infrastructure. Failover processes were automatically initiated and affected virtual servers were moved to a failover server. Unfortunately, the corrupted virtual machine was also moved over to the failover server causing another physical server to...